Shipping policy

Shipping Policy

Valorian Watches

At Valorian Watches, we aim to deliver your order safely and on time. Please read our shipping terms carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Once dispatched, customers will receive tracking details via SMS, WhatsApp, or email.

2. Delivery Time

  • Estimated delivery time: 3–4 business days.

  • Delivery timelines may vary depending on your location.

  • Delays caused by courier companies, weather conditions, or unforeseen circumstances are beyond our control.

3. Cash on Delivery (COD)

  • COD is available in selected serviceable areas.

  • Customers must ensure they are available to receive the order.

  • If a COD order is refused at delivery, we reserve the right to:

    • Block future COD orders from that customer.

    • Cancel any pending orders.

Repeated fake or refused orders may lead to permanent restrictions.

4. Address Accuracy

  • Customers are responsible for providing accurate shipping details.

  • We are not responsible for delivery failure due to incorrect or incomplete addresses.

  • If an order is returned due to incorrect address, re-shipping charges may apply.

5. Order Tracking

  • Tracking details will be provided once the order is shipped.

  • Customers are responsible for monitoring the tracking status and coordinating with the courier if necessary.

6. Damaged Packages

If you receive a damaged package:

  • Record a proper unboxing video before opening.

  • Contact us within 24 hours of delivery.

  • Without an unboxing video, no claims will be accepted.